• Managed <strong data-start="321" data-end="355">day-to-day business operations</strong> for the forex brokerage, ensuring smooth coordination between sales, clients, trading, compliance and management.
• Monitored <strong data-start="482" data-end="563">client onboarding, KYC/verification, account activation and deposit processes</strong>.
• Coordinated with clients regarding <strong data-start="602" data-end="676">deposits, withdrawals, trading accounts and transaction-related issues</strong>.
• Managed operational workflows and ensured timely resolution of <strong data-start="743" data-end="781">client and internal process issues</strong>.
• Worked closely with the <strong data-start="809" data-end="826">sales/IB team</strong> to improve client acquisition, conversion and deposit volumes.
• Monitored <strong data-start="902" data-end="938">daily operational and sales KPIs</strong>, including leads, conversions, active clients and deposits.
• Coordinated with payment/crypto channels, including <strong data-start="1053" data-end="1080">USDT-based transactions</strong>, where applicable.
• Assisted in improving <strong data-start="1124" data-end="1156">KYC and onboarding processes</strong> to reduce delays and improve customer experience.
• Maintained operational records and prepared <strong data-start="1253" data-end="1291">performance reports for management</strong>.
• Identified process gaps and implemented improvements to increase <strong data-start="1360" data-end="1406">operational efficiency and turnaround time</strong>.
• Coordinated across multiple teams to ensure smooth execution of business activities.
• Handled escalations and supported <strong data-start="1531" data-end="1581">customer relationship management and retention</strong>.