• Managed <strong data-start="116" data-end="145">customer order fulfilment</strong> from order acknowledgement to dispatch.
• Sent customer orders to the <strong data-start="216" data-end="238">appropriate source</strong> and created sales orders.
• Handled <strong data-start="275" data-end="341">customer calls, order cancellations, and order status tracking</strong>.
• Coordinated with <strong data-start="362" data-end="398">marketing officers and retailers</strong> regarding cement allotment.
• Used <strong data-start="434" data-end="446">SAP HANA</strong> to create dispatch invoices and shipment IDs.
• Processed bills using <strong data-start="517" data-end="550">Aditya Birla IBM Case Manager</strong>, including vendor code, GL code, cost centre, amount verification, and document attachment.
• Managed <strong data-start="653" data-end="674">vehicle placement</strong> for different quantities, including <strong data-start="711" data-end="741">small vehicles and bulkers</strong>.
• Monitored orders to ensure they were <strong data-start="782" data-end="818">pending, in process, or accepted</strong>
• Order Fulfilment | SAP Operations | Customer Handling | Billing & Documentation | Vehicle Placement | Dispatch Coordination | Order Tracking | Retailer & Marketing Coordination