<ul><li>Conducted survey among students through google forms.</li><li>The study examines customer satisfaction with online and offline shopping.</li><li>A survey of 118 participants explored factors influencing choices, attitudes, and behaviors.</li><li>Offline shopping remains popular due to tangibility, trust, and direct interaction with products.</li><li>Online shopping attracts customers with convenience, deals, and wide product selection but faces trust and delivery concerns.</li><li>Understanding these dynamics helps businesses refine strategies to improve overall customer.&nbsp;</li></ul><p><br><br></p>