<ul><li>Acted as the primary point of contact for customers during the post-sales design and customisation phase of residential projects.</li><li>Coordinated customisation requirements, layout modifications, finishes, and service changes in line with design standards and project timelines.</li><li>Coordinated with Project, Construction, MEP, and Quality teams to ensure execution aligned with approved drawings and timelines.</li><li>Supported stakeholder coordination between customers and internal teams to resolve design and execution issues.</li><li>Monitored progress of unit-level works and supported timely closure of customisation within defined schedules.</li><li>Maintained project documentation, approvals, and records on internal ERP systems for tracking and reporting.</li><li>Followed up on customer payments as construction milestones were achieved, in line with the terms mentioned in the Agreement for Sale.</li><li>Reviewed project timelines to identify delays, worked out applicable compensation or adjustments as per the agreement, and coordinated the necessary approvals.</li><li>Conducted site inspections and quality checks prior to handover to ensure compliance with agreed specifications.<br></li></ul>