<ul>
<li data-section-id="1k84syo" data-start="311" data-end="469">Managed <strong data-start="321" data-end="355">day-to-day business operations</strong> for the forex brokerage, ensuring smooth coordination between sales, clients, trading, compliance and management.</li>
<li data-section-id="1ggsonx" data-start="470" data-end="564">Monitored <strong data-start="482" data-end="563">client onboarding, KYC/verification, account activation and deposit processes</strong>.</li>
<li data-section-id="1ftuna" data-start="565" data-end="677">Coordinated with clients regarding <strong data-start="602" data-end="676">deposits, withdrawals, trading accounts and transaction-related issues</strong>.</li>
<li data-section-id="1engvy5" data-start="678" data-end="782">Managed operational workflows and ensured timely resolution of <strong data-start="743" data-end="781">client and internal process issues</strong>.</li>
<li data-section-id="qjcnu2" data-start="783" data-end="889">Worked closely with the <strong data-start="809" data-end="826">sales/IB team</strong> to improve client acquisition, conversion and deposit volumes.</li>
<li data-section-id="159x8sn" data-start="890" data-end="998">Monitored <strong data-start="902" data-end="938">daily operational and sales KPIs</strong>, including leads, conversions, active clients and deposits.</li>
<li data-section-id="od4bxc" data-start="999" data-end="1099">Coordinated with payment/crypto channels, including <strong data-start="1053" data-end="1080">USDT-based transactions</strong>, where applicable.</li>
<li data-section-id="pjgfsq" data-start="1100" data-end="1206">Assisted in improving <strong data-start="1124" data-end="1156">KYC and onboarding processes</strong> to reduce delays and improve customer experience.</li>
<li data-section-id="r1h8sb" data-start="1207" data-end="1292">Maintained operational records and prepared <strong data-start="1253" data-end="1291">performance reports for management</strong>.</li>
<li data-section-id="189gn83" data-start="1293" data-end="1407">Identified process gaps and implemented improvements to increase <strong data-start="1360" data-end="1406">operational efficiency and turnaround time</strong>.</li>
<li data-section-id="jqdhpw" data-start="1408" data-end="1494">Coordinated across multiple teams to ensure smooth execution of business activities.</li>
</ul>
<p>&nbsp;</p>
<ul>
<li data-section-id="1hhbbr" data-start="1495" data-end="1582">Handled escalations and supported <strong data-start="1531" data-end="1581">customer relationship management and retention</strong>.</li>
</ul>