• <strong>Product Development for B2B Insurance: </strong>Increasing the PLG (Payment Link Generated) success rate by 150
• percent, resulting in higher GMV and more policy bookings.
• Implemented a partner-specific customer support chatbot to expedite issue resolution, bringing down issue resolutions from <strong>10-15 minutes</strong> to<strong> 3-4 minutes</strong>. This initiative brought down social media escalations by <strong>50%</strong>.