<ul><li style="text-align: justify;"><b><span style="font-family: &quot;Open Sans&quot;;">CRM &amp; Customer Operations</span></b><span style="font-family: &quot;Open Sans&quot;;">: Provided customer support by handling inquiries, service requests, and issue resolution while maintaining high service quality; actively used CRM tools such as Salesforce to log, track, and manage customer interactions with accuracy, traceability, and reporting readiness.&nbsp;</span>Managed CRM systems (Salesforce) for structured documentation, reporting, and process tracking.</li><li style="text-align: justify;"><b><span style="font-family: &quot;Open Sans&quot;;">Sales Support &amp; Order Management</span></b><span style="font-family: &quot;Open Sans&quot;;">: Supported sales operations through product and service consultations, order processing, and CRM-based documentation management, enabling seamless customer lifecycle tracking.</span></li><li style="text-align: justify;"><b><span style="font-family: &quot;Open Sans&quot;;">Service Fulfilment, Delivery &amp; Handover Coordination</span></b><span style="font-family: &quot;Open Sans&quot;;">: Coordinated vehicle delivery and customer handover activities, ensuring process compliance, timely execution, and real-time status updates within the CRM system.</span></li><li style="text-align: justify;"><b><span style="font-family: &quot;Open Sans&quot;;">Cross-Functional Coordination &amp; CRM Reporting</span></b><span style="font-family: &quot;Open Sans&quot;;">: Collaborated with internal sales, operations, and service teams using CRM workflows and Salesforce dashboards to ensure smooth coordination, timely issue closure, and end-to-end operational visibility.&nbsp;</span>Coordinated cross-functional teams to ensure service delivery compliance and timeline adherence.</li></ul><p style="text-align: justify;"><span style="font-family: &quot;Times New Roman&quot;;"><br></span></p><p style="text-align: justify;"><span style="font-family: &quot;Times New Roman&quot;;"><br></span></p><p style="text-align: justify;"><br></p>