<ul><li>Provided technical support to customers over the phone and via chat, resulting in a 100% customer satisfaction rate</li><li>Assisted as a floor support engineer supporting various teams for a period of 2 months</li><li>Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met</li><li>Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently&nbsp;</li></ul>